ExpéditionShipping and returns

Shipping your package

Packages are generally dispatched within 1 to 7 days after receipt of payment. They are sent via Bpost with a tracking number and delivered without signature. Whichever delivery method you choose, we will send you a link to track your package online.

Shipping costs include preparation and packaging costs as well as shipping costs. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you group all of your items in one order. We cannot combine two orders placed separately and shipping costs apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

Box dimensions are appropriate and your items are properly protected.

If your package arrives damaged: do not open it, take photos of the damaged damaged packaging, and then damage suffered by its contents. Then send them to info@hellioncat.com so that we can make a complaint to the transporter.s et retours